Privacy policy

Last updated: November 19, 2025

Ganva operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Ganva is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or de-identified. Depending on how you interact with the Services, where you live, and as permitted or required by law, we may collect or process the following categories of personal information:

Contact details: Name, email, phone number, billing and shipping address.
Financial information: Credit/debit card numbers, payment details, transaction details, and payment confirmations.
Account information: Username, password, security questions, preferences, and settings.
Transaction information: Items you view, add to your cart or wishlist, purchase, return, exchange, or cancel, and past transactions.
Communications: Information you provide in emails, messages, or customer support interactions.
Device information: Browser, device, or network connection, IP address, and other unique identifiers.
Usage information: Your interaction with the Services, including navigation, clicks, and session details.

Personal Information Sources

We may collect personal information from:

Directly from you: When you create an account, make a purchase, communicate with us, or provide information voluntarily.
Automatically through the Services: Using cookies, analytics, or similar tracking technologies.
From our service providers: For example, Shopify, payment processors, fulfillment partners, or analytics providers.
From partners or third parties: Including marketing or review platforms.

How We Use Your Personal Information

Depending on your interaction with Ganva, we may use personal information for:

Providing, Tailoring, and Improving Services: To process orders, fulfill purchases, remember preferences, provide customer support, arrange shipping, manage accounts, and enable product reviews. This includes using tools like Google Analytics and Microsoft Clarity to understand and improve your shopping experience.
Marketing and Advertising: To send promotional communications (if opted-in) and to show online ads based on your activity. We use Judge.me for product reviews and CartBot to enhance checkout experience.
Security and Fraud Prevention: To secure accounts, detect fraud, and prevent illegal or unsafe activity.
Communicating with You: To respond to inquiries and provide effective customer support.
Legal Compliance: To comply with laws, respond to valid legal requests, or enforce our policies.

Cookies and Tracking Technologies

Our site uses cookies and similar technologies to improve functionality, analytics, and marketing. Tools we use include:

Google Analytics: Tracks site usage and behavior.
Microsoft Clarity: Provides session replays and heatmaps.
Judge.me: Collects product reviews.
CartBot: Enhances checkout and cart interactions.
Stallion Express: Processes shipping and address information.

You can manage or disable cookies in your browser settings, but some features may not function properly if cookies are disabled.

How We Disclose Personal Information

We may disclose personal information to:

Service providers: Shopify, fulfillment, payment processors, analytics providers, IT services, and customer support.
Business partners: Marketing and advertising partners, including personalized advertising providers.
Affiliates or corporate group members.
Legal authorities: If required by law, legal process, or to protect rights and safety.
Business transactions: Such as mergers, acquisitions, or bankruptcy.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify. Shopify may collect and process personal information to provide, improve, and secure the Services. Shopify may also use your information in connection with other merchants or services. Learn more at Shopify Privacy Policy and Shopify Privacy Portal.

Third-Party Websites and Links

Our Services may contain links to external websites. We are not responsible for the privacy or security practices of third-party sites. Information shared on social media platforms may be visible to others.

Children's Data

The Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from children.

Security and Retention

We implement reasonable security measures, but no system is perfectly secure. We retain your information as needed to provide Services, comply with law, or resolve disputes.

Your Rights and Choices

Depending on your location, you may have rights to:

Access, correct, or delete personal information.
Request portability of your information.
Manage communication preferences and opt out of marketing.

International Transfers

Personal information may be processed outside your country. We rely on recognized legal transfer mechanisms such as Standard Contractual Clauses where applicable.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in practices, tools, or legal requirements. The “Last updated” date will indicate the most recent version.